Upon placing an order, your items will be shipped to the address provided during purchase. For orders within Dubai, delivery typically takes 2 to 3 hours. For other places within the UAE, delivery will take 2 to 3 working Days. In both cases, delivery is contingent upon item availability and the specified delivery location.

Delivery charges, applicable for below minimum order amount to a single order and address, are automatically calculated at checkout based on weight and destination. We strive to deliver on the specified date, and our delivery partner will contact you on the day of delivery to confirm someone is available to receive the package. If delivery is unsuccessful, our partner will arrange an alternative date the following business day. A signature on a delivery receipt is required.

Products/services are subject to availability. If a product runs out of stock after your order, we’ll contact you using the provided details to advise you.

Redelivery charges apply if incorrect contact details are provided. In the case of an incorrect item dispatched, contact our customer service for pickup/replacement; no delivery fee is charged for this service.