Welcome to the Unicare Pharmacy mobile application (“App”). We are dedicated to providing you with exceptional services. This Cancellation Policy outlines our procedures for canceling orders placed through the App. Please read this policy carefully.
**1. Order Cancellation**
1.1. **Prescription Medications**: Orders for prescription medications cannot be canceled once they have been placed. This policy is in place due to safety and regulatory considerations.
1.2. **Over-the-Counter (OTC) Products**: You may cancel your order for OTC products as long as it has not been processed for shipping. To cancel an order, please follow these steps:
a. Contact our customer support team at [Contact Information] as soon as possible to request the cancellation.
b. Provide your order number and a detailed description of the order you wish to cancel.
c. Our customer support team will verify the status of your order. If it has not been processed for shipping, we will cancel the order for you.
d. If your order has already been processed for shipping, it cannot be canceled, and you may refer to our Refund and Return Policy for further guidance.
**2. Refund for Canceled Orders**
If your order is successfully canceled in accordance with this policy, and payment has been processed, we will initiate a refund as quickly as possible, typically within [X] business days. The time it takes for the funds to appear in your account may vary depending on your payment method and financial institution.
**3. Contact Us**
If you have any questions or concerns about our Cancellation Policy or need assistance with canceling an order, please contact our customer support team at [email protected]